SF Fire CU Login | SFFCU Login | Reset Password & Login

Locked out? Reset your password, recover your username, and get back in to SF Fire Credit Union online banking — securely and without a phone call.

Reset password Recover username

No phone call required
Identity-verified
Unlocks your account

Member recovering their SF Fire CU login on a phone

Back in minutes

Secure self-service reset

Recovery steps

How to reset your login

Whether it's your password or username, the safe recovery flow is the same. Always start at sffirecu.org or the app.

1
Open the login page
Type sffirecu.org and click Sign In, or open the app, then choose Forgot Username or Forgot Password under the login fields.
2
Tell us who you are
Enter the username or the email/phone on file so we can locate your account and start identity verification.
3
Verify your identity
Approve the one-time security code sent by text, voice, or email — no phone call to the branch required.
4
Create a new password
Set a brand-new, unique password. This also unlocks an account that was locked from too many failed login attempts.
5
Sign in again
Return to the login page and sign in with your recovered username and new password on web or in the app.

Two quick fixes

Reset password or recover username

Reset your password

Forgot your password? Verify your identity and create a new one in minutes — this also unlocks a locked account.

Reset password

Recover your username

Can't remember your username? Confirm your identity and we'll help you retrieve it so you can log in.

Recover username

Is your account locked?

Too many incorrect login attempts will temporarily lock your account to protect you. Resetting your password unlocks it right away. If you still can't get in, our team can help.

(888) 499-FIRE (3473)

Member help

Login recovery — FAQ

Need a hand getting back in? Visit the login page or call (888) 499-FIRE (3473).

How do I reset my SF Fire CU password?

On the login page choose Forgot Password, verify your identity with a one-time code, and create a new password. You can sign in again immediately — no phone call required.

How do I recover my username?

Choose Forgot Username on the sign-in page and verify your identity. Your username is then shown or sent to you so you can log in.

Why is my account locked?

Accounts lock after several incorrect login attempts as a security measure. Use Forgot Password to reset and unlock, or call (888) 499-3473 for help.

How do I change my password after I log in?

After signing in, go to Settings > Security in online or mobile banking to update your password and manage multi-level authentication.

I'm not receiving the security code — what should I do?

Check that your phone number and email on file are current, look in spam, and try voice delivery. If it still fails, call Member Service at (888) 499-3473.

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